Frequently asked questions

Hillside Imports specializes in comprehensive services for Audi and Volkswagen vehicles, including routine maintenance, diagnostics, repairs, and performance tuning. Our ASE-certified technicians are equipped to handle everything from oil changes and brake replacements to advanced engine repairs.

Yes, we prioritize using Original Equipment Manufacturer (OEM) parts or high-quality aftermarket options that meet or exceed OEM standards, ensuring your Audi or VW maintains peak performance and longevity, while saving you money.

While we are not a dealership, we specialize exclusively in Audi and Volkswagen vehicles. Our technicians are highly trained in these brands, giving us an in-depth understanding of their unique needs and complexities, however we cannot perform VW or Audi warranty repairs.

Yes, we stand behind our work with a warranty on both parts and labor. Specific warranty details may vary, so be sure to ask our team for more information.

When you enter the parking lot, turn immediately to the right and park under the big Hillside Imports sign, opposite Working Class Acupuncture. You will see a line of miniature orange cones marking our parking spots. Walk up the driveway to the main office on the second level to check in and drop off your keys.

For optimal performance, it’s recommended to service your Audi or VW every 5,000 miles or 12 months, whichever comes first. However, frequency may vary based on model, driving habits, and specific needs. Our team can provide guidance based on your vehicle and driving style.

Absolutely! We can perform scheduled maintenance that meets your warranty requirements. Using OEM parts and adhering to manufacturer guidelines ensures that your warranty remains valid.

There are various reasons for an engine light warning, ranging from a loose gas cap to issues with sensors, exhaust or ignition systems. Our diagnostic equipment is tailored for Audi and VW models, enabling us to pinpoint and resolve issues accurately.

A check engine light can be an early warning system to alert you that something is not quite right in your engine. If the light is on solid you may continue to drive until we can get you in for a diagnosis and repair. However, if your light is flashing we recommend you stop driving as soon as it is safe to do so and have the car towed in. A flashing light can be an indication of a more serious problem and continuing to drive can cause additional costly damage.

Some Audi and VW engines consume oil more quickly than you might expect. We recommend checking the oil level monthly, and topping off as needed. If you’re adding an excessive amount of oil, you may have an oil leak, give us a call and we can get you scheduled for an inspection and repair.

While you have the freedom to choose where you service your vehicle, Hillside Imports specializes in Audi and VW, ensuring expert knowledge and quality service for your specific make. 

Yes, we use authentic OEM (Original Equipment Manufacturer) parts to ensure the highest quality and compatibility with your Audi or VW vehicle.

Yes, we provide performance tuning and upgrades to enhance your Audi or VW's speed, handling, and overall driving experience. Our services include ECU tuning, exhaust upgrades, suspension modifications, and more.

Yes, we prioritize using Original Equipment Manufacturer (OEM) parts or high-quality aftermarket options that meet or exceed OEM standards, ensuring your Audi or VW maintains peak performance and longevity, while saving you money.

Yes, we specialize in diagnosing and repairing transmission problems for Audi and VW models, including DSG, manual, and automatic transmissions.

Yes, we offer comprehensive services for TDI (Turbocharged Direct Injection) diesel engines, including maintenance, repairs, and emissions solutions to ensure your VW diesel engine runs smoothly and meets emissions standards.

Absolutely. Our technicians are experienced in timing belt and chain replacements for Audi and VW models. We recommend following the manufacturer’s intervals to avoid costly engine damage.

Yes, we stand by the quality of our work and parts. We offer a [specific warranty, e.g., 12-month/12,000-mile] warranty on all repairs, so you can feel confident in the work we perform. Some parts may come with an additional extended parts warranty from the manufacturer.

Unfortunately we are not able to offer loaners vehicles of shuttle services. 

Scheduling is easy! You can book an appointment by calling us directly or texting at 503-758-1476. We’re here to help find a time that fits your schedule.

If you’re experiencing a breakdown or critical problem, give us a call, and we’ll do our best to assist you as quickly as possible. You can even reach us after hours or on the weekends by texting 503-758-1476.

Yes, our technicians are highly trained and certified to work on Audi and VW cars, equipped with the latest diagnostic tools and technology.

OMIT or rephrase, this makes it seem as if we are certified By VW or Audi and that is not true. Maybe use “qualified” not certified? They are well trained but VW and Audi do not offer any certification for independent technicians.

You can easily schedule an appointment by contacting our service department directly at 503-293-0146 or filling out a form on our website. You may also reach us by text message at 503-758-1476.

Hillside Imports focuses exclusively on Audi and VW vehicles, providing specialized expertise, genuine parts, and a commitment to customer satisfaction.

We accept various payment methods, including credit cards and other convenient options. Feel free to inquire about our payment policies when scheduling your appointment.

If you experience any issues post-service, please contact our service department promptly. We are dedicated to resolving any concerns and ensuring your complete satisfaction.